How to Respond to a Person in Crisis

First Steps

If you find yourself responding to a mental health emergency where someone is in danger of causing bodily harm to self or others, you should do one of the following:

Option 1: Call the Crisis Line (310-6789 or 1-800-Suicide)

  • They will conduct safety assessment and recommend course of action
  • They can contact the individual directly to provide support
  • They can contact emergency services if necessary

Option 2: Call Emergency Services (911)

  • They will conduct a safety assessment and take action as necessary
  • They provide transportation to emergency room where individual will receive mental health assessment

Option 3: Go to the Abbotsford Regional Hospital Emergency Room

  • Fastest way to obtain safety assessment and treatment in a crisis situation
  • Students are not responsible for transporting other students to the hospital – contact staff or emergency services

 By contacting one of the above options, you guarantee the safety of the individual, and immediate assessment and referral to appropriate treatment options. Some of these treatment options are described below.


Local Agencies & Resources

Assessment Centres

Youth Short-Term Assessment Response Treatment Team (START) 

The Short Term, Assessment, Response, Treatment (START) Team provides confidential mental health crisis intervention services for children and teens (ages 6 – 18). Youth, families and professionals can directly access our services by contacting the START Team at 1-844-START11 (1-844-782-7811).

How to Access this Service:  Youth, families and professionals can directly access our services by contacting the START Team at 1-844-START11 (1-844-782-7811).


Abbotsford Regional Hospital and Cancer Centre, 32900 Marshall Road, Abbotsford

Adult Short-Term Assessment and Treatment 

Access to responsive, sensitive, and relevant assessment and treatment. Services including: 

  • Information and referrals to other community services/resources
  • Short-term or brief individual therapy/counselling
  • Group therapy
  • Psychiatric consultation
  • Urgent community response
  • Crisis intervention

How to Access this Service: Call 604.870.7800. You can self-refer into the program or referrals can be made on your behalf by your family doctor, a family member, friend or others supporting you. In consultation with you, referrals can also be made on your behalf by hospital health care providers or other agencies supporting you.  

Location: #11-32700 George Ferguson Way, Abbotsford, B.C.

Community Social Services (Housing, Food, Legal Help)

 Abbotsford Community Services:

  • Programs and support for housing, work, and nutrition (free food)
  • Addictions counselling
  • Food Bank
  • Sexual Abuse Intervention
  • Intimate Partner Abuse program (Stopping the Violence)
  • Legal Assistance

How to Access This Service: Call 604-859-7681 or email

Addictions Support:

Abbotsford Community Services - Free Drug & Alcohol Outpatient Program

  • Individual, couple, family counselling
  • Recovery Groups for men and women
  • Substance Affected Group
  • Referrals to other services
  • Prevention activities in the community

How to Access this Service: Attendance at an orientation session is required. There is a waitlist for individual counselling however new clients can usually join a group right away. Call 604-850-5106 to find out date of next orientation.

Eating Disorders Support

Download list of organizations & programs here.